Hello,
Thank you to everyone who took the time to write to the Service Committee with regard to the service changes Air Transat is implementing effective this coming Monday, May 1, 2023. Your input is of great value.
Please be aware of the following:
- Miguel Teixeira, Fernando Moreira and Frederic Nappert of Inflight Service and Customer Experience presented these changes to Dominic Levasseur and myself on April 14, 2023, rather than the 30 days prior to the change to our duties required by Article 27.02.11 of our collective agreement
- The aim of the service review and a number of its aspects are appreciated. However, at that time, I advised that among other points, we were not in agreement with offering coffee/tea during pick-up, that not offering a mid-flight bar on flights inbound from Europe — especially those of a duration greater than 7:30 — would be problematic and that your union’s position concerning flights to the South/USA on the A321LR remained unchanged, as it is in contravention of our LOU
- On the same date, I inquired why a service flow change for A321LR flights to the South/USA — to a service flow which was never tested — was implemented on March 1, 2023, only two months before another service flow change — to a service flow which was, in good faith, tested at Air Transat’s request but did not work — is scheduled
- After consultation with the Service Committee as a whole, its position on these three items was reiterated to Air Transat, including the fact that offering coffee/tea during pick-up was a poor process previously, when the whole TSU was put back in the trolley. With the lean-on-me TSUs, the pick-up requires both sides of the trolley to have a garbage bag and space for TSUs, rather than only one side. Also, the top of the trolley needs a drawer for glasses, casserole dishes and other items, as well as space on each side for the TSUs to be handled and stacked. Even if only one of the two crew members were picking up — which is entirely impractical and presents an unhygienic image — there would not be space for another drawer for coffee/tea and supplies. And, the pick-up is slowed, too — neither efficient nor simple, as is the aim of these changes.
- To date, no response has been received
Please continue to address your concerns to service@atcomponent.com — as well as to comex@airtransat.com and fernando.moreira@transat.com, as indicated in the Service and Products Update May 1, 2023 document. Please do not hesitate to copy service@atcomponent.com on any communication with Air Transat, including their reply.
As we move forward, I will provide updates as they become available.
Thank you, again,
Sandrine
Chair : Sandrine La Via
Component link: Dominic Levasseur president@atcomponent.com
YUL : 1- Sonia Pereira 2- Nathalie Poliquin
YYZ : 1- Marcus Dearn 2- Tracey King-Tomlinson 3-Julie Macleod
YVR : 1- Leanne Poon 2-Linnea Chaves